Return & Refund Policy

1. Scope

This Refund & Return Policy applies to purchases made through the Dry Fruit Farm website and is designed for food

products including dry fruits, nuts, seeds, dates, berries, mixes, snacks and gift products.

Because these are food products, we follow a quality-focused, case-based return approach rather than accepting

returns for ordinary change of mind after delivery.

2. Eligible Reasons for Return / Refund

You may contact us if you receive a product that is damaged in transit, materially defective, expired, incorrect, missing

from the order, tampered with, or otherwise materially different from what you ordered.

Where a product-quality issue is alleged, we may request photographs/videos, batch number, expiry/best-before

details, packaging images and other information reasonably required to investigate.

3. Reporting Time

Please report a damaged, incorrect, expired, defective or tampered product as soon as possible and preferably within

48 hours of delivery. Claims raised later may be considered where the nature of the issue could reasonably not have

been identified earlier, subject to applicable law.

4. Conditions for Return

Where a physical return is requested, the product should be retained in its original packaging with the invoice/order

details and relevant batch information where possible.

Do not consume a product that appears unsafe. Keep the product and packaging available for inspection or pickup if

requested.

Replacement is subject to stock availability. If replacement is unavailable or inappropriate, we may offer a refund or

other lawful resolution.

5. Refund Process

Once a claim is approved, the refund will generally be initiated to the original payment method or through another

lawful method agreed with the customer.

Bank/payment-gateway processing times are outside our direct control. The amount may take additional time to reflect

in the customer's account after the refund is initiated.

Where an order was paid partly or fully using a coupon, wallet, loyalty benefit or promotional credit, the treatment of

that component may follow the terms of the relevant offer.

6. Non-Returnable / Normally Ineligible Cases

Opened or partially consumed products where there is no verified quality, safety or fulfilment issue; products damaged

due to improper storage or handling after delivery; and returns requested solely because of a change of mind may

generally be ineligible.

Natural variation in colour, size, texture or taste of agricultural products is not automatically considered a defect.

Personalised or specially prepared gift orders may be subject to additional restrictions where disclosed before

purchase.

7. Delivery Damage

If the package arrives visibly damaged, leaking, crushed or tampered with, please photograph the outer package,

shipping label and product immediately and contact customer support.

8. Cancellation and Refund Relationship

Order cancellation before dispatch is governed by our Cancellation Policy. Once an order has shipped, cancellation

may no longer be possible and any eligible issue will generally be handled under this Refund & Return Policy.

9. Fraud / Abuse

We may investigate repeated, suspicious or inconsistent claims. Nothing in this section limits statutory consumer rights

or remedies available under applicable law.

10. How to Raise a Claim

Email care@dryfruitfarm.com with your order ID, registered mobile/email, product name, reason for the claim,

photographs/videos where relevant, and batch/expiry details visible on the pack.

You may also call +91 94608 12233. Please keep the original product and packaging until the claim is resolved if we

request inspection.

11. Changes

We may update this policy to reflect changes in our products, operations or applicable law. The latest version will be

published on the website.

Contact: care@dryfruitfarm.com | +91 94608 12233

Legal Entity: Chirasvi Retail Private Limited

Registered/Correspondence Address: Plot No. 5, 6 & 7, HUDCO Qtrs, Near Durbi Textile, Jodhpur Marudhar Industrial Area,

Jodhpur, Rajasthan – 342005, India