Privacy Policy

1. About This Policy

This Privacy Policy explains how Chirasvi Retail Private Limited, operating under the brand DRY FRUIT FARM,

collects, uses, stores and shares personal information when you visit www.dryfruitfarm.com, place an order, create an

account, contact us, subscribe to communications or otherwise use our Services.

By using the website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek

it through appropriate means.

2. Information We May Collect

Information you provide

Name, mobile number, email address, billing and delivery address, account information, order history,

customer-service communications, feedback and information you voluntarily provide.

Transaction information

Order details, amounts, payment status, invoices, refunds, coupon usage and delivery information. Payment

credentials are generally processed by payment service providers and are not intended to be stored by us in full.

Technical and usage information

IP address, browser/device information, operating system, pages viewed, approximate usage activity, referral

information, cookies and similar technologies, subject to applicable law and your settings.

Communications

If you contact us by phone, email, WhatsApp, forms or other channels, we may retain relevant communication records

to provide support and resolve disputes.

3. How We Use Information

To process and deliver orders; provide invoices and order updates; handle payments, returns, refunds and

cancellations; provide customer support; maintain accounts; improve products and website experience; detect fraud

and misuse; comply with legal obligations; and protect our rights and customers.

With appropriate permissions or where otherwise permitted by law, we may send promotional communications,

personalised offers, product information and service updates. You can opt out of promotional communications at any

time.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage and similar technologies to keep the website functional, remember

preferences, understand traffic, measure campaigns and improve the user experience.

You can manage cookies through your browser or device settings. Disabling some cookies may affect website

functionality.

5. Sharing of Information

We may share information with service providers that help us operate the business, such as payment processors,

logistics/courier partners, technology and hosting providers, customer-support providers, analytics providers,

fraud-prevention services and professional advisers.

We may disclose information when required by law, court order, regulatory request, or when reasonably necessary to

prevent fraud, security incidents or harm.

We do not sell personal information as a standalone commercial product.

6. Third-Party Services

Third-party services integrated with the website may process information under their own privacy policies. Examples

can include payment gateways, courier platforms, analytics services, advertising platforms, maps and communication

tools.

Please review the relevant third party's privacy notice where appropriate.

7. Data Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information and our

operations. However, no internet transmission or storage system can be guaranteed to be completely secure.

You should use strong passwords, avoid sharing account credentials and notify us promptly if you suspect

unauthorised activity.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order

fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution and compliance with legal

obligations.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable

retention requirements.

9. Your Choices and Rights

Depending on applicable law, you may have rights to request access to personal information, correction of inaccurate

information, withdrawal of consent where processing is consent-based, deletion subject to legal/legitimate exceptions,

and information about how your data is processed.

To make a privacy request, contact us using the details at the end of this policy. We may need to verify your identity

before acting on a request.

10. Marketing Preferences

You may unsubscribe from promotional email communications using the unsubscribe option in the message or by

contacting us. Transactional and service communications may continue where necessary to fulfil an order or provide

requested services.

11. Children's Privacy

Our Services are intended for users who can legally enter into contracts under applicable law. We do not knowingly

seek to collect personal information from children in circumstances where such collection is prohibited.

12. Business Transfers

If our business is reorganised, merged, sold or transferred, relevant information may be transferred as part of the

transaction, subject to applicable law and appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy when our practices, technology, services or legal requirements change. The

updated policy will be posted on the website with a revised effective date.

14. Privacy Contact

For privacy questions, access/correction requests or complaints, contact care@dryfruitfarm.com. You may also call

+91 94608 12233.

Legal entity: Chirasvi Retail Private Limited. Address: Plot No. 5, 6 & 7, HUDCO Qtrs, Near Durbi Textile, Jodhpur

Marudhar Industrial Area, Jodhpur, Rajasthan – 342005, India.

Contact: care@dryfruitfarm.com | +91 94608 12233

Legal Entity: Chirasvi Retail Private Limited

Registered/Correspondence Address: Plot No. 5, 6 & 7, HUDCO Qtrs, Near Durbi Textile, Jodhpur Marudhar Industrial Area,

Jodhpur, Rajasthan – 342005, India