Cancellation Policy

1. Cancellation by Customer

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation is generally available only before the order has been packed/handed over for dispatch. Once the order

has entered dispatch or has been handed to a courier, cancellation may no longer be possible.

Because our products are food items and may be packed specifically for an order, cancellation availability can depend

on the stage of processing.

2. How to Request Cancellation

Contact care@dryfruitfarm.com or call +91 94608 12233 and provide your order ID, registered mobile number and the

reason for cancellation.

Submitting a cancellation request does not by itself guarantee cancellation. We will confirm whether the order can still

be stopped.

3. Refund for Approved Cancellation

If cancellation is successfully approved before dispatch and payment has already been collected, the eligible refund

will generally be initiated to the original payment method.

Payment gateway and bank processing times may cause a delay between refund initiation and the amount appearing

in your account.

If an order was paid using promotional credits, coupons, wallet balances or other benefits, the corresponding amount

may be restored according to the terms of the relevant offer.

4. Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled through the normal cancellation process. If

the delivered product has a qualifying issue, please use the Refund & Return Policy.

Refusing delivery does not automatically create a refund entitlement. We may need to receive and verify the shipment

before processing an eligible refund.

5. Cancellation by Dry Fruit Farm

We may cancel an order where a product is unavailable, a pricing/listing error has occurred, the delivery address is not

serviceable, payment is not successfully authorised, fraud or misuse is suspected, or operational circumstances make

fulfilment impracticable.

If we cancel an order after receiving payment, we will process the applicable refund in accordance with law and the

payment method used.

6. Promotional / Gift Orders

Gift hampers, personalised products, bulk orders, corporate orders or products prepared to specific customer

instructions may have different cancellation rules where those terms are disclosed before purchase.

During peak festive periods, processing may begin quickly; customers are encouraged to request cancellation

immediately after placing the order.

7. Contact

For cancellation requests: care@dryfruitfarm.com | +91 94608 12233. Please mention “ORDER CANCELLATION” in

the email subject for faster routing.

8. Changes to This Policy

We may revise this policy from time to time. The latest version published on the website will apply to future orders,

subject to applicable law.

Contact: care@dryfruitfarm.com | +91 94608 12233

Legal Entity: Chirasvi Retail Private Limited

Registered/Correspondence Address: Plot No. 5, 6 & 7, HUDCO Qtrs, Near Durbi Textile, Jodhpur Marudhar Industrial Area,

Jodhpur, Rajasthan – 342005, India